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For services that we haven’t been able to provide virtually, we are slowly beginning to reopen in-person services in select offices by appointment only, beginning the week of September 21, 2020.
At the onset of the pandemic, IRCC moved quickly to put operational safeguards in place to protect the health and safety of our staff and those using our services. Over the past few months, IRCC has taken steps to provide virtual services where possible, but there have still been significant disruptions in our services.
This testing phase will allow us to assess our protocols and procedures, and ensure the safety of our staff and our clients. The lessons learned will help us plan for reopening services more widely in the future.
Please note that services are currently by appointment only. You do not need to reach out to IRCC offices for these services, as we will be reaching out to clients to schedule appointments.
The limited services being offered as of September 21, 2020, include the following:
Citizenship:
- Vancouver Expo will be reopening for limited citizenship-related services, including citizenship knowledge re-testing and citizenship hearings, for a select cohort of applicants, to test the flow and viability of client-facing services. IRCC will be scheduling appointments by email.
Permanent residence:
- IRCC offices in Etobicoke and Montréal are reopening for permanent residence-related services. Clients who require a permanent resident card (PR card) pick up or permanent residence determination (interview to determine the client’s status) will be contacted by email to schedule an appointment.
Asylum:
- IRCC offices in Calgary, Edmonton, Hamilton, and Niagara Falls are reopening for limited asylum-related services.
- IRCC will schedule appointments via epost with clients who need to collect or submit documents, provide their biometric information, or come in for an interview.
- If this pilot goes well, IRCC offices in Vancouver (Hornby), Montréal, and Etobicoke will open in the future to provide these services.
IRCC will contact clients to book appointments based on their file status, location in Canada and other factors. Client selection is largely based on the date of the client’s application.
Only clients with scheduled appointments will be allowed to come into an IRCC office.
Biometrics:
- If you’re a permanent residence applicant in Canada waiting to give your biometrics, you’ll receive a call from Service Canada over the next few months to book a biometrics appointment.
- If you’re in a region where more people are waiting to give their biometrics, such as the Greater Toronto Area, it may take longer for Service Canada to call you. We know that this is a challenging and frustrating time and we are grateful for your patience. Service Canada will contact you as soon as they can.
This is a limited service. You should not go to a Service Canada Centre unless a Service Canada officer has called you and booked a biometrics appointment for you.
